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Guest Services Supervisor and Casino Host

Open Position at Chances Casino Kelowna

Do you love the hustle and bustle of a casino floor?
Enjoy the thrill of seeing people win while creating a buzz around promotions and events?

We are looking for an energetic and enthusiastic Guest Services Supervisor and Casino Host to work with our Gaming and Marketing department. This role is responsible for ensuring the ultimate entertainment experience to all our guests by supervising our Guest Services Team while also assisting our Marketing Department with implementation of marketing initiatives.

Our ideal person must be able to work well under pressure, naturally people orientated, organize “on the fly” and make quick, thoughtful decisions. Some key duties include:

Key Responsibilities
The Guest Services Supervisor and Casino Host is responsible to:

  • Directly oversees all GSR’s and ensures all are aware and knowledgeable about any relevant information
  • Provide clear, relevant, and timely coaching/performance expectations to employees
  • Monitor and audit all assigned GSR tasks and provide follow up
  • Coach Guest Services on execution of promotions
  • Collaborates with the marketing manager in developing and proofreading all marketing literature/materials, ensuring valid, current, and accurate
  • Assist with the formation of promotional displays
  • Provides excellent customer service to ensure guests have a positive experience

Chances Casino Kelowna – a Company that Cares! We take pride in hiring the smile and teaching the skill. Here is why you should come grow with us:

  • Competitive wages
  • Performance bonuses
  • Company benefits
  • Exciting environment and fun atmosphere
  • Family orientated work culture

How do you apply?

Submit your resume (in PDF format) and note the Job Reference Number #07-08-2022
Apply at

Thank you for your interest in Chances Casino Kelowna. We will only contact qualified candidates.